Charges below are only applicable when using a credit/debit card – when exchanging flexecash value for other cards or vouchers the delivery is free of charge.

Choose from a range of UK delivery options to best suit you. We recommend Royal Mail Special or DX Secure options as these services are fully insured and tracked.

Delivery Type Cost Delivery Time Order Value
Royal Mail 1st Class 99p Up to 3 working days £5 - £100
DX Secure £4.50 Next day 8am-6pm* £101 - £500
DX Secure Signature From £7.50 Next day 8am-6pm* £501 - £10,000
Royal Mail Special From £6.45 Next day 9am-1pm* £20 - £2,500

*Next day delivery is available on orders accepted by 1pm, Monday to Thursday. (Excluding Bank Holidays)

DX Secure do not deliver at weekends. The DX service is not available for PO Boxes and the following postcodes - AB1, GY1-9, HS1-9, IM1-9, IV4-28, IV40-56, IV63, JE1-4, KA27-28, KW1-17, PA20-78, PH20-50 & ZE1-3.

You can choose to send any order up to £250 to an alternate address within the UK. This includes a free personalised gift wallet, so you can add a message with your gift.

To choose an alternative delivery address, simply select the option at the checkout when placing your order.

If you've chosen Royal Mail Special or DX Secure as your delivery method, you can track the progress of your order by selecting from the links below.

Looking for further information about your order? Visit our FAQs for answers to our most common questions.